Mediation, Principles and Practice
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Reviews the alternative dispute resolution (ADR) universe and the mediation process;
Covers mediator skills and getting to the mediation table;
Discusses preparation and beginning of the mediation;
Identifies issues and interests;
Examines neutrality, the negotiation process, finding a resolution, and confidentiality;
Addresses the mediated agreement;
Looks at closure and follow-up, and ethical considerations;
Explores preventive and creative uses of mediation.
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|Edition||3rd ed., 2004|