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Difficult Conversations: How to Discuss What Matters Most

$15.95 In stock:

Edition: 2010
Author(s): Stone, Patton, Heen, Fisher


SKU: 94558



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Product Description

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving


Condition New
Shipping Availability This item ships in 3 to 5 business days.
Heavy No
Format Paperback
Author Stone, Patton, Heen, Fisher
ISBN 9780143118442
Edition 2010
Publisher No