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Casebook Connect FAQs

 

 

What are Connected Casebooks and CasebookConnect.com?

The Connected Casebook is a groundbreaking pilot program from Wolters Kluwer Legal Education that meets the needs of students and professors alike. Choose either the New Hardcover, Looseleaf, or Connected Casebook Rental version. All three include access to CasebookConnect.com, a cloud-based platform accessible on computers and tables with three main features:

  • a fully functional ebook version of the casebook,
  • a study center complete with curated excerpts and practice questions from leading study aids such as Examples & Explanations and Glannon Guides, and
  • a tool to help students create their own outline



What comes with my Connected Casebook order?

When you select a Connected Casebook title, you will get a physical copy of the book either New Hardcover, Looseleaf, or Connected Casebook Rental. If you purchase the new hardcover or looseleaf it is yours to keep. If you choose the Casebooks Connect Rental you rent it  for the duration of your course term. For either option you will receive an access code for the Casebook Connect website. Better yet, you get access instantly! Your access code will be included in the order confirmation email you get immediately after placing your order (look for it at the bottom). If you select the Casebook Connect Rental a brand new book is shipped out to you. You can write and highlight in the book as much as you want. We ask you return the physical book at the end of the license term.



What if I have a problem with my Connected Casebook order or the CasebookConnect.com website?

If you have a problem placing your order, please contact BarristerBooks.com at 1-866-808-5635 (9am-5pm M-F CST) and a BarristerBooks support representative can help you.

If you have a problem on the CasebookConnect.com website, please contact a Wolters Kluwer support representative at [email protected].



Where do I find my access code for CasebookConnect.com?

When you rent or purchase a Connected Casebook title from BarristerBooks.com, you will receive your Access Code to the CasebookConnect.com website immediately in three different ways:

  • Your Access Code is displayed on the Order Confirmation screen of your transaction.
  • Your Access Code is included in your Order Confirmation email of your transaction.
  • If you have a BarristerBooks.com account your Access Code can always be found by logging into your Customer Account at https://www.BarristerBooks.com/customer/account/login/ using the email address and password that you used to set up your BarristerBooks account during checkout. Once you log into your Customer Account, click My Downloadable Products from the left-side menu, and you will see your Access Code available to you under the My Access Code section. Connected Casebook rentals always require a Customer Account, so if you rented a Connected Casebook title, you have a Customer Account.

If you did not get an order confirmation email and cannot access your Customer Account with your email address, chances are that you mistyped your email address during checkout. In this case, please contact BarristerBooks.com at 1-866-808-5636 (9am-5pm M-F CST) and a BarristerBooks support representative can help you.



How do I return the physical Connected Casebook rental book when my rental period is over?

You can return your rental by logging into your Customer Account, under the “My Orders/Rentals” section, find your rental order, and selecting the link labeled “Click here for Pre-Paid Rental Return Label For This Order”. This will allow you to print a pre-paid USPS label for the return of your rental, and you can give your package to any mail carrier or deliver to your local post office.



Can I keep my physical Connected Casebook book?

You may not keep your physical book when you choose a Connected Casebook rental. Only the New Hardcover and Looseleaf versions are pucrashed to keep. You must return the physical book at the end of the rental period, although your access to CasebookConnect.com will not expire. If you do not return the physical casebook within the specified timeframe,  If you do not return the physical casebook within the specified timeframe, you may be charged a late fee and, ultimately, the price difference between what you have paid (initial rental fee + late fee) and the publisher list price of the New Hardcover Connected Casebook version of your book.



Can I buy access to CasebookConnect.com without renting the physical book?

Yes, on select titles only at this time. On the product page, a tab for "Digital Access" will appear on the titles that currently offer a stand-alone access code. 

 

Can I return my Connected Casebook for a full refund if I drop my class?

You may return your Connected Casebook for any reason during the first 30 days.  However, you will have to pay for the return shipping during this period and cannot utilize a pre-paid USPS rental return shipping label. Our Return FAQs can be found here.



How do I register on CasebookConnect.com?

To start using CasebookConnect.com, you must register with an access code.

  • Locate your access code after purchasing a Connected Casebook from BarristerBooks.com. Your access code can be found in 3 locations:The order confirmation screen, your order confirmation email and/or My Downloadable Products menu in your BarristerBooks.com account (if you set-up a BarristerBooks.com Account)
  • Go to www.casebookconnect.com
  • Enter you access code in the box at the top right of the screen and click “I NEED AN ACCOUNT”
  • Register directly on www.casebookconnect.com by filling in all the fields and clicking submit, or register using your Facebook account by clicking the Facebook button. You may be prompted to enter your Facebook username and password to proceed. We will never post anything to your Facebook account without your permission.
  • If you registered directly by filling out our form, you will receive a verification email with a link that you must click before you can proceed. If you don’t receive the email within 10 minutes, check your junk folder before contacting customer support.
  • After clicking the link in the verification email, log in with your newly created account information.
  • Fill out the short form about yourself and then you will be taken to your Bookshelf where you can start using your Connected Casebook.



Can I use CasebookConnect.com without being connected to the internet?

No. You currently must be connected to the internet to use CasebookConnect.com.



Where can I find FAQs for issues regarding the CasebookConnect.com website?

Please visit: http://support.casebookconnect.com/hc/en-us



How do I contact CasebookConnect.com website Customer Support?

Email: [email protected]
Phone: 1-800-950-5259 (M-F 8am-5pm CST)



Where Can I Find More Rental FAQs?

Additional answers to questions regarding rentals can be found at our Rental FAQs.



What is the difference between the New Hardcover, Looseleaf, and Connected Casebook Rental versions?

New Hardcover

  • Brand new hardcover book that you keep.
  • Now includes lifetime access to the Connected Casebook suite: digital eBook version, outlining tool, and study center at casebookconnect.com.
  • PURCHASE of this new hardcover casebook includes lifetime access to the Connected Casebook suite: digital eBook version, outlining tool, and study center at casebookconnect.com.  Better yet, you get access instantly! Your access code will be included in the order confirmation email you get immediately after placing your order (look for it at the bottom)!

Looseleaf

  • Looseleaf version of the hardcover book, same pagination.
  • Less expensive than the hardcover version.
  • 3 hole punched, unbound pages (3-ring binder not included).
  • Perfect for students who only want to carry a few pages or just one chapter to class.
  • PURCHASE of this new looseleaf casebook includes lifetime access to the Connected Casebook suite: digital eBook version, outlining tool, and study center at casebookconnect.com.  Better yet, you get access instantly! Your access code will be included in the order confirmation email you get immediately after placing your order (look for it at the bottom)!

 

Instant Digital Access

 

  • Available on limited titles at this time.
  • A stand-alone access code is e-mailed to you.
  • Includes: digital eBook version, outlining tool, and study center at casebookconnect.com.  You get access instantly! Your access code will be included in the order confirmation email you get immediately after placing your order (look for it at the bottom)!
  • No physical book is included. 

 

Connected Casebook Rental

  • Brand new hardcover book is shipped out to you.
  • This is a RENTAL. Must be returned to us at the end of your rental period. Rental includes a USPS prepaid return shipping label for the return.
  • You can write/highlight/dog ear this book AS MUCH as you like.
  • Less expensive than the hardcover and looseleaf versions. 
  • RENTAL of this new hardcover casebook includes lifetime access to the Connected Casebook suite: digital eBook version, outlining tool, and study center at casebookconnect.com.  Better yet, you get access instantly! Your access code will be included in the order confirmation email you get immediately after placing your order (look for it at the bottom)!