Return FAQs
At BarristerBooks.com, we realize that, for one reason or another, you may need to return an item purchased from our website. Although most law bookstores often have strict no-return policies (particularly law school bookstores), we have endeavored to craft as flexible a Return Policy as possible.
We have provided these Frequently Asked Questions about our Return Policy so that you'll have all the information you need. However, if you have any questions that are not addressed below, please don't hesitate to contact us at custserv@BarristerBooks.com
Returns. You may return most items sold by BarristerBooks.com within 21 days of delivery to you, for a full item refund. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item, click here).
We cannot process returns of certain items, including:
- Any item that is returned more than 21 days after delivery to you. (Any request for re-shipment of these non-returnable items back to the purchaser are at the expense of the purchaser.
- Any item initially purchased as a "used" or "Better Than Used" item from BarristerBooks.com.
- Any CD, DVD, software or cassette tape that has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is damaged, or is missing parts.
Finally, attorney-practitioner titles have a 14-day return period and a 5% restocking fee is charged only on returned attorney-practitioner titles. Attorney-practitioner titles are those titles whose SKUs have a ATTY prefix (i.e. ATTY20102). No restocking fee is charged on law student titles.
To Prepare a Return for us:
- Please include a copy of your invoice and reason for return in your return package.
- For your security, we recommend that returns be shipped to us via a trackable shipping method, such as USPS Priority Mail with delivery confirmation or UPS Ground.
- Please ship the items with adequate packaging material to avoid damage.
If your return meets the Return Policy criteria above, please ship it to:
BarristerBooks.com
Midwest Distribution Center
615 Florida St.
Lawrence, KS 66044
Your credit card will be refunded within approximately 5-7 business days after our receipt of your returned items. Please note that we can refund shipping costs only if the return is a result of our error. For more information about refunds, exchanges, and return deadlines, see our general Returns Policy FAQ below.
Return FAQs
- How long do I have to return an item to BarristerBooks.com?
- How do I calculate the 21-day return period?
- Where do I send my returns? How should I send my return?
- What should I include when I return an item?
- Who is responsible for paying shipping on returned items?
- What happens if I return an item after the 21-day return period?
- What items cannot be returned for a refund?
- Can I exchange one item for another?
- I received the incorrect items and/or incorrect quantities of items. What can I do?
- I received a damaged or defective item. What can I do?
- How long does it take for BarristerBooks.com to process my return?
- How long will it take for my return refund to appear on my credit card?
- What is your 21-Day New Edition Guarantee?
- I bought a used item from BarristerBooks.com? Can I return it?
How long do I have to return an item to BarristerBooks.com?
You may return most items purchased at BarristerBooks.com within 21 days of your receipt of your order. Some items, however are not eligible for return. (Please see: What items cannot be returned for a refund?)
How do I calculate the 21-day return period?
The 21-day return period begins on the day your order was delivered to you by our shipper (the "Delivery Date"). For our purposes, the Delivery Date is the delivery day indicated in your order’s shipping tracking information. To qualify for a return, you must ship your return back to us before 21 days have passed since the Delivery Date.
Where do I send my returns? How should I send my return?
You should send your returns, packaged adequately to avoid damage, to:
BarristerBooks.com
615 Florida St.
Lawrence, KS 66044
For your security, we recommend that returns be shipped to us via a trackable shipping method, such as USPS Priority Mail, UPS Ground, or FedEx.
What should I include when I return an item?
Please include a copy of your invoice and reason for return in your return package.
Who is responsible for paying shipping on returned items?
The shipping cost on returned items is the responsibility of the customer, unless the return is a consequence of a damaged, defective or incorrect item. In this case, BarristerBooks.com will provide you with a pre-paid shipping label for your return. (Please see: I received a damaged or defective item. What can I do?)
What happens if I return an item after the 21-day return period or I return an item which is non-returnable?
Returned items received beyond the 21-day return period or that are designated as non-returnable (please see: What items cannot be returned for a refund?), are retained by BarristerBooks.com and no return will be processed for these items. If the customer desires these items to be re-shipped back to them, the customer must pay the shipping charges for the re-shipment.
What items cannot be returned for a refund?
- Any item that is returned more than 21 days after delivery to you. (Any request for re-shipment of these non-returnable items back to the purchaser are at the expense of the purchaser.
- Any item initially purchased as a "used" item from BarristerBooks.com.
- Any CD, DVD, software or cassette tape that has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is damaged, or is missing parts.
Can I exchange one item for another?
Unfortunately, we cannot process exchanges on items. However, an easy way to effectuate the same exchange is to return your unwanted item (as long as it qualifies for return under these Return Policy guidelines) and immediately place a new order at BarristerBooks.com for your desired item. In this way, both your return and your new order will be processed simultaneously, saving you a great deal of time.
I received the incorrect item and/or incorrect quantities of items. What can I do?
Check the packing slip that was included with your shipment and check your Customer Account Order History to see if the items you received are listed there as well. If so, then the items you received were the items purchased in your shopping cart when you checked out at BarristerBooks.com. You may return the items to us (as long as they qualify for return under these Return Policy guidelines) and immediately place a new order at BarristerBooks.com for your desired item, although BarristerBooks.com cannot refund any shipping costs related to the first or replacement order.
If the item(s) you received are not the item(s) indicated either on your packing slip or in your Customer Account Order History, please contact us immediately at custserv@BarristerBooks.com and we will rectify the problem by providing you with a pre-paid shipping label for the return to us of the incorrect item, as well as by promptly shipping the correct item to you. Please note that you must contact us within 3 business days of the shipper delivering your incorrect order for us to process this remedy.
I received a damaged or defective item. What can I do?
If the item you received is damaged or defective, please contact us immediately at custserv@BarristerBooks.com and we will rectify the problem by providing you with a pre-paid shipping label for the return to us of the damaged/defective item, as well as by promptly shipping a replacement item to you. The replacement item sent to you must be the same item originally purchased. Please note that you must contact us within 3 business days of the shipper delivering your damaged/defective item order for us to process this remedy.
How long does it take for BarristerBooks.com to process my return?
We generally process your return and refund within 5-7 business days of our receipt of your return in our warehouse.
How long will it take for my return refund to appear on my credit card?
After we process your return, the amount of time it takes for your refund to appear on your credit card statement varies and depends on the amount of time it takes your credit card processor to update its information. This period of time usually can take from 3-5 business days.
What is your 21-Day New Edition Guarantee?
At BarristerBooks.com, we know an obsolete law book is a useless law book. That's why we take pains to stock only the most current editions, as released by the publisher, of every title in our inventory. And we guarantee it! Our 21-Day New Edition Guarantee means that if you find that a more recent edition of the title you purchased from us has been released by the publisher within 21 days of your purchase date, contact us and we will replace your obsolete edition! In these instances, we will gladly cover the re-shipment charges, although the customer is responsible for any price differences between the editions, if any.
I bought a used item from BarristerBooks.com? Can I return it?
Unfortunately, we cannot accept returns on any items initially purchased in a "used" condition from BarristerBooks.com.
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